SEYACTIVE'S RETURN & EXCHANGE
At SeyActive, we strive to deliver amazing products and guarantee 100% customer satisfaction. We provide a 30-day warranty on all products.
RETURN PROCESS:
- Please contact us on our website and specify the item(s) you wish to return and the reason.
- After receiving our return instructions, please use the original packaging to pack the item(s) to be returned.
- Hand in your package at the local post office.
- Most returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.
RETURN POLICY:
- Products can be returned for exchange or refunded within 14 days of receiving your order.
- Returned items must be in their unused condition with the original packaging. We do not accept returned items that have been worn, damaged, washed, or altered in any way. We will strictly reject items with any stains (including make-up and deodorant stains) and/or pet fur.
- Returns made outside of the 30-day return policy will not be accepted by SeyActive returns and will need to be shipped back to you at your expense.
- Returns are not valid for items bought on Sale, Clearance, pre-order, and backorder.
- All Bodysuits and underwear are considered final sale and are not eligible for return or exchange.
- Please make sure you double-check your returns before mailing them out.
|
Returns reasons |
Solution |
|
Arrived late |
We promise delivery within 30 days or refund you $5. |
|
Defective/Manufacturing Defects/Quality Issues |
Resend a new |
|
Doesn't fit me (wrong size/color ordered) |
Refundable, but the customer is responsible for the return shipping fee. |
|
Changed opinion (item no longer desired) |
Refundable, but the customer is responsible for the return shipping fee. |
|
Wrong item received (wrong/missing item from the package) |
Refundable, we are responsible for the return shipping fee. |
|
The parcel was damaged on arrival |
Resend a new |
|
Incorrect shipping information |
Please check your shipping information when you place orders and let us know if you want to change the shipping information. |
|
Other (Please specify in additional notes) |
Please contact us. We will try our best to help you. |
Return Address
Please contact us if you wish to return items to the nearest return address. You will receive an answer as soon as possible.
Note: Please do not send your return to the address on your package. This is not our return address and will affect the processing of your return.
Please reach out to our support team via cs@seyactive.com if you have questions about your refund. We will do our best to help you.
ADDITIONAL INFORMATION:
- We do not offer refunds unless the item you received is deemed faulty by SeyActive.
- Unfortunately, we can not accept any returns that do not meet the above requirements
- Seyactive is not responsible for lost or stolen packages
- By placing an order, you are acknowledging and accepting all the international shipping terms by the carrier
- Please email cs@seyactive.com if you have any questions about this policy or need any assistance.