CARE

Taking proper care of your SeyActive clothing will ensure longevity. We recommend all sportswear be washed with cold water and a small amount of mild liquid detergent. Garments should be washed separately from all other types of clothing especially colored clothing and anything abrasive. Keep away from fabric softeners.

WASH

Wash all SeyActive clothing separately, on a delicate, cold quick wash cycle. We recommend removing all bra pads prior to washing as bra pads should be washed separately to maintain shape.

MACHINE DRY

5 minute quick cycle, low heat. 

AIR DRY

Our clothing is fast drying and wrinkle-free, they do not need to be machine dried. We recommend laying flat on a clean surface to air dry. 

DRY CLEAN

SeyActive's non printed leggings are ok to dry clean.

BLEEDING

Avoid washing leggings with any colored clothing as fabrics may bleed onto the white stripes, rib or white mesh of your leggings. If bleeding has occurred from washing your leggings with other colored clothing we recommend using a scoop of OxiClean in the next wash or washing the item with an oxygen based bleach to remove the color that bled onto the legging.

NAILS

Be careful of pulling on the fabric too much with sharp pointed nails. This could result in a snag, small tear or hole.

PRINTS

To insure your printed garments won't fade we recommend hand washing in cold water with a mild detergent and air drying.

DRAWSTRINGS

All garments with drawstrings should be tied in a bow before machine washing and drying.

IRONING

Avoid any kind of ironing.

BLEACH

Keep away from any sort of bleach product to keep your colors bright and to avoid any damages. 

CAUTION

Self-Tanners and bronzers of any kind can stain clothing and might not wash out completely.

SEAMLESS

All seamless should be machine washed separately on a gentle cycle with a mild detergent using cold water. Stay away from fragrances brighteners and softeners. We recommend air-drying by laying clothing on a clean flat service. Stay clear of velcro, bands or anything abrasive to prevent snags and damage.

HATS

Mix a mild laundry detergent with warm water in a bowl. Use a clean washcloth to dip in bowl. Wipe your hat inside and out lightly and wash until dirty areas come clean. Rinse the cap under cool running water to remove any soap residue, pat dry with a towel.

SEYACTIVE'S SHIPPING POLICY

PROCESSING AND SHIPPING:

- Please allow up to 3 business days for processing at our fulfillment center before your order is shipped. 

- Orders placed after 2 pm Friday PST will start processing the following Monday. Shipping times are calculated after processing and after the item has shipped.

- All orders placed after the cutoff time will ship the following business day.

- On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

- Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume.

- Standard US Shipping is guaranteed 7 - 15 business days. 

- Standard Worldwide Shipping is 15 - 20 business days.

SHIPPING RATES:

- A flat shipping fee of $6.99 applies for all US orders.

- A flat shipping fee of $15 applies for all international orders excluding the US (customs and taxes not included).

- Free delivery on orders over $75.

TAXES AND CUSTOM CHARGES:

- All applicable custom fees, taxes, and duties are the customer's sole responsibility, as SeyActive does not collect these prior to shipment. Please contact your country's customs office for respective charges and rates on packages coming outside of your country.

CANCELED ORDERS:

- If you receive an order that is damaged, please report it to us within 14 days of delivery for a refund. The damaged package should be returned to our warehouse. For instructions on how to proceed with the return and to initiate the refund process, please contact us at cs@seyactive.com.

- Once an order is placed, you are responsible for all original shipping charges, applicable custom import fees, and the cost of return shipping back to us. This includes any shipment that is refused delivery, as a $15 return shipping fee will also be deducted from your refund.

- Orders may not be modified/ canceled once the order has been processed. If you accidentally ordered the wrong item, please email cs@seyactive.co immediately, and we will do our best to correct this (A 5% fee will be charged when orders are canceled.)

ADDITIONAL INFORMATION:

- SeyActive is not responsible for unforeseen delays due to the Postal Service.

- We are not responsible for lost or stolen items or an incorrectly entered address once delivered.

- We do not ship to Cuba, Iran, North Korea, Sudan, Syria, Ukraine

- Shipping address cannot be a P.O. Box or APO/DPO/FPO.

- Once items have been scanned as delivered to the customer's address, it is up to the customer to claim any missing or stolen items with the appropriate Postal Carrier or credit card.

SEYACTIVE'S RETURN & EXCHANGE

At SeyActive, we strive to deliver amazing products and guarantee 100% customer satisfaction. We provide a 30-day warranty on all products.

RETURN PROCESS:

• Please contact us on our website and specify the item(s) you wish to return and the reason.
• After receiving our return instructions, please use the original packaging to pack the item(s) to be returned.
• Hand in your package at the local post office.
• Most returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.

RETURN POLICY:

• Products can be returned for exchange or refunded within 14 days of receiving your order.
• Returned items must be in their unused condition with the original packaging. We do not accept returned items that have been worn, damaged, washed, or altered in any way. We will strictly reject items with any stains (including make-up and deodorant stains) and/or pet fur.
• Returns made outside of the 30-day return policy will not be accepted by SeyActive returns and will need to be shipped back to you at your expense.
• Returns are not valid for items bought on Sale, Clearance, pre-order, and backorder.
• All Bodysuits and underwear are considered final sale and are not eligible for return or exchange.
• Please make sure you double-check your returns before mailing them out.

Return Address

Please contact us if you wish to return items to the nearest return address. You will receive an answer as soon as possible.

Note: Please do not send your return to the address on your package. This is not our return address and will affect the processing of your return.

Please reach out to our support team via cs@seyactive.com if you have questions about your refund. We will do our best to help you.

ADDITIONAL INFORMATION:

• We do not offer refunds unless the item you received is deemed faulty by SeyActive.
• Unfortunately, we can not accept any returns that do not meet the above requirements
• Seyactive is not responsible for lost or stolen packages
• By placing an order, you are acknowledging and accepting all the international shipping terms by the carrier
• Please email cs@seyactive.com if you have any questions about this policy or need any assistance.